Insights
Guides for your team, briefings for leaders.
Plain answers for agency teams and the people who lead them, with every source named.
Interactive tools to run on your own week.
Each tool runs in your browser on the numbers you type, and what you type stays on your screen.
- 01
Estimate your hours back
Type your weekly transactions and see the projected hours back, job by job.Type your weekly transactions, or pick a published volumeSee the projected hours back, job by jobCopy a link to your estimateOpen the estimator - 02
Debit memo dispute checker
Pick the reason on the memo and get the proof to gather before you dispute.Pick from 11 memo reasonsGet the proof to gather as a checklistSee the airline's window and your last day to disputeCheck a memo - 03
Unused credit tracker
Enter a ticket's dates and see when its credit runs out and when to remind the traveler.Rules for Delta, JetBlue, Southwest, Alaska and Hawaiian, with sourcesSee the day a credit runs outGet three dates to remind the travelerTrack a credit
Most-read guides.
Agency operationsHow do I dispute an airline debit memo?
How to dispute an airline debit memo in ARC Memo Manager, with the proof for each reason and the airline's window to file.
AI and automationHow do we estimate the hours a team gets back?
Where every Projected figure on this site comes from, with its range and the checks we run on it.
Agency operationsHow do travel agents check entry requirements before an international trip?
IATA says airlines are paying for passengers refused entry. Here's how an agency checks a traveler's documents before each trip.
All guides and briefings.
Pick a topic, or choose who it's written for.
- Agency operations
How do travel agents check entry requirements before an international trip?
IATA says airlines are paying for passengers refused entry. Here's how an agency checks a traveler's documents before each trip. 
Industry trendsIs US air travel demand slowing down?
US domestic flying fell 2.7 percent in September, IATA says, while agency trips rose 2 percent. What the gap means for agency teams this fall.
Industry trendsWhy are airlines worried about what payments cost them?
IATA says airline payment costs grew faster than sales, and cards cost the most. Here's what that means for agency forms of payment and orders.
Agency operationsHow long can you void an ARC ticket in a holiday week?
Three ARC holidays this fall move the void windows and the report deadlines. Here are the 2026 dates, and how to plan each week.
AI and automationHow many travelers use AI to plan their trips?
IATA's 2026 survey says 49 percent of travelers have used AI to plan a trip. Here's what that means for agencies, from search to entry rules.
AI and automationWhere will AI help travel agencies first?
AI is earning its place in the work behind each booking: reports, matching, refunds and email. Here's where it fits, and where a person approves.
Security and complianceWhat do corporate clients ask about AI and data security?
Corporate RFPs now ask how a TMC protects traveler data and uses AI. Here are the questions to expect, and how to prepare your answers.
Corporate travelHow are corporate travel programs changing?
Corporate buyers in 2026 want cost control and one view of their program. Here's what they ask their TMC for at renewal.
Corporate travelWhat does the new DOT delay rule mean for travel agencies?
Since October 19, ten causes of delay count as outside an airline's control. Here's what that changes for meals and hotels, and what agencies tell travelers.
Running an agencyHow do agencies take on more accounts with the same team?
Growing agencies make room for the next client by timing their week and moving repeatable work off their people's desks.
Agency operationsWhat happens if I miss the ARC reporting deadline?
The IAR sales report is due Tuesday at 1:59 p.m. Eastern. Here's what ARC does when it's late, and how agencies close the week on time.
Industry trendsWhat does NDC mean for an agency's week?
NDC sales settle through ARC in the same IAR report. What changes is servicing and the data your mid-office receives.
Industry trendsHow should an agency prepare for Delta's NDC launch?
Delta plans to launch NDC content by the end of 2026. Here's what it covers at launch and the checks to run before your first booking.
Agency operationsHow should a TMC track unused ticket credits?
Tie every open ticket to its traveler and its expiry, apply it at the next booking and report it to the client each month.
Industry trendsWhere is the travel agency market heading?
Agency air sales set records in 2026, driven by higher fares. Here's what the numbers say about demand, staffing, consolidation and distribution.- Agency operations
How do I dispute an airline debit memo?
How to dispute an airline debit memo in ARC Memo Manager, with the proof for each reason and the airline's window to file. - AI and automation
How do we estimate the hours a team gets back?
Where every Projected figure on this site comes from, with its range and the checks we run on it.
Pick another topic to see more guides.
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